1. Acceptance of Terms
Welcome to TASTE. By using our website, making a reservation, or dining with us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and customers who access or use our website and services.
2. Reservation Policy
Reservations at TASTE are subject to the following terms:
- Confirmation: All reservations require confirmation via email or phone call.
- Cancellation: Please notify us at least 2 hours in advance for cancellations.
- No-Shows: Repeated no-shows may result in a deposit requirement for future reservations.
- Seating: We strive to accommodate all reservations, but seating is subject to availability.
- Large Groups: Groups of 6 or more may require a deposit or pre-order arrangement.
3. Cancellation Policy
We understand that plans change. Our cancellation policy is designed to be fair to all our guests:
- Free Cancellation: Cancel up to 2 hours before your reservation time at no charge.
- Late Cancellation: Cancellations within 2 hours of the reservation may incur a small fee.
- Special Events: For private events and special occasions, a 48-hour cancellation notice is required.
- Deposits: Any deposit paid for large groups or special events is non-refundable for cancellations within 24 hours.
4. Payment Terms
All payments for food, beverages, and services at TASTE are subject to the following terms:
- Accepted Methods: We accept cash, debit/credit cards, and mobile payments (Paystack, Flutterwave).
- Billing: Payment is due at the time of service unless otherwise agreed in advance.
- Service Charge: A 10% service charge may be applied to groups of 6 or more.
- Taxes: All prices are inclusive of applicable taxes unless stated otherwise.
- Refunds: Refunds are processed at the discretion of management and may take 5-7 business days.
5. Refund Policy
We take great care to ensure every dish meets our quality standards. If you are not satisfied:
- Food Quality: If you are unhappy with your meal, please inform your server immediately. We will do our best to make it right.
- Refund Eligibility: Refunds are considered on a case-by-case basis at management's discretion.
- Processing: Approved refunds will be processed within 5-7 business days.
- Prepaid Reservations: Prepaid reservations for special events are subject to the cancellation policy above.
6. Intellectual Property
All content on the TASTE website, including but not limited to text, graphics, logos, images, recipes, and software, is the property of TASTE and protected by copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works from our content without explicit permission.
- Our logo, brand name, and tagline are registered trademarks.
- Recipes and menu items are proprietary and confidential.
7. User Responsibilities
By using our services, you agree to:
- Provide accurate and truthful information when making reservations.
- Treat our staff and fellow guests with respect and courtesy.
- Adhere to our dress code and house rules.
- Not engage in any behavior that disrupts the dining experience of others.
- Notify us of any dietary restrictions or allergies before ordering.
8. Private Events & Catering
For private events, corporate functions, and catering services, the following additional terms apply:
- Booking: A non-refundable deposit of 50% is required to secure the date.
- Final Numbers: Final guest count must be confirmed 72 hours before the event.
- Menu Selection: Menu must be finalized at least 7 days before the event.
- Cancellation: Cancellations within 14 days of the event may result in forfeiture of the deposit.
- Liability: TASTE is not responsible for damage to personal property brought to the venue.
9. Limitation of Liability
TASTE is committed to providing exceptional service, but we cannot be held liable for:
- Allergic reactions to food - please inform us of all allergies before ordering.
- Loss or damage to personal belongings on the premises.
- Service delays due to unforeseen circumstances beyond our control.
- Any indirect or consequential damages arising from the use of our services.
Our liability is limited to the value of the services provided.
10. Termination
TASTE reserves the right to terminate or suspend access to our services immediately, without prior notice, for any reason including, but not limited to:
- Violation of these Terms of Service
- Disruptive or inappropriate behavior on the premises
- Fraudulent activity or misrepresentation
- Non-payment for services rendered
11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the new terms.
We encourage you to review these terms periodically. The "Last Updated" date at the top of this page indicates when the terms were last revised.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: hello@taste.ng
- Phone: +234 800 000 0000
- Address: Victoria Island, Lagos, Nigeria